Training and Quality Manager

The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office operations. The Training & Quality Manager plays a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.

As a leader, you will work collaboratively with cross-functional teams to align training initiatives with organizational goals and ensure that all quality metrics are met effectively.

Key Responsibilities:

• Develop and implement comprehensive training programs based on project specifications and client needs.
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
• Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence.
• Conduct regular assessments and audits of training effectiveness and quality control processes.
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
• Establish and maintain effective communication with clients to assess their training and quality assurance needs.
• Mentor and lead the training and quality team, fostering a positive and productive work environment.

Requirements

Qualifications:

• Education:

  • Bachelor’s degree in Business Administration, Education, or a related field.

• Experience:

  • 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role.

• Certifications:

  • Six Sigma certification (Green or Black Belt) preferred.
  • Train-the-Trainer certification or equivalent experience in training and development.

• Skills:

  • Strong knowledge of quality assurance methodologies and tools.
  • Proficient in Microsoft Office and training software applications.
  • Excellent facilitation, presentation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to build relationships and communicate effectively at all levels of the organization.
  • Detail-oriented with exceptional organizational skills.

Work Environment:

• Office-based position with occasional travel for client meetings and training sessions.
• Flexible work hours may be required to accommodate training schedules.

Benefits

PF, Gratuity, Mediclaim, etc.,

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Datamark, Inc. collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.

Datamark, Inc. collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Datamark, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Important Notice to Job Seekers: We will never ask a candidate to provide money or other financial information for work equipment during the course of the application or offer process. Please be advised: If you receive a job offer claiming to be from us that seems suspicious, please do not share personal details, send money, or engage further. If you believe you have encountered a fraudulent offer, or if you have concerns about the legitimacy of a job opportunity, please contact us directly at careers@datamark.net. Please be advised: If you receive any unsolicited job offers claiming to be from us that seem suspicious, please do not share personal details, send money, or engage further. If you believe you have encountered such a fraudulent offer, or if you have concerns about the legitimacy of a job opportunity, please contact us directly at careers@datamark.net.

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