VAS Operations Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

• Issue Resolution & Support: Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience.
• End-to-End Case Management: Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes.
• System Operations: Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues.
• Reporting & Analysis: Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven d

Requirements

• Education: Bachelor's degree.
• Experience: Minimum 1 year of experience in operations, preferably financial services.
• Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers ).
• Excellent verbal and written communication skills in both English and Arabic.