Vendor Experience Manager

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Need to own the vendor onboarding experience end to end

• Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners

• Ensure quality content for partners to drive higher customer conversion

• Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience.

• Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.

• Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience.

• Manage internal stakeholders to set expectations and influence decisions

• Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.

• Work with product rollout teams to ensure seamless rollouts of new vendor products

• Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.

Qualifications

• 5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management.

• Hands-on experience delivering projects

• Ability to analyse data and use insights to drive decision-making and process improvement

• Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage