Vetting Administrator

GuardPass is the UK’s leading end-to-end recruitment and workforce engagement platform designed exclusively for the private security industry. Built by Get Licensed, it empowers licensed security professionals to find work, get trained, and stay compliant - all in one place. It also gives employers a powerful tool to recruit, onboard, vet, and retain quality SIA-licensed talent quickly and reliably.

At this incredibly exciting stage of our business, we are growing our staffing business for which we require an “Vetting Administrator” to join our team to look after screening and vetting activities for job-seeking candidates, and conduct comprehensive background checks in line with BS7858 standards.

What you will be doing:

• Obtain and fully-verify a full 5 year employment, education, and address history
• Conduct complete background checks including credit checking and obtaining other references
• Identify and clearly communicate potential risks or discrepancies in candidate backgrounds.
• Ensure strict adherence to BS7858 standards and company policies.
• Be the first point of contact for any issues, escalations, or complaints.
• Prepare detailed reports summarising screening outcomes.
• Continuously improve the efficiency and effectiveness of the screening process and recommend process changes wherever necessary.

What we are looking for:

• 2-4 years of relevant work experience in customer support and/or customer service.
• Preferred experience in screening and vetting, and carrying out compliance and background checks. We can support training on the BS7858 standards.

Desired Skills:

• Excellent interpersonal and communication skills
• Super organised
• Great communication skills and a professional manner
• Effective listening skills and a positive attitude
• Flexibility, able to embrace change, good at balancing several priorities
• Take ownership and responsibility for issues and their resolution
• Exceptional problem-solving skills
• Entrepreneurial and driven self-starter, needing little guidance
• Can-do attitude and willing to get stuck in

Expected Behaviours:

We're primarily non-hierarchical, allowing all our colleagues to take responsibility from day one. We are committed to achieving excellence whilst having fun and being highly curious. We are passionate about hiring fantastic individuals who thrive in an open, fast-paced and collaborative environment, are accountable to themselves, and are willing to roll their sleeves up to get stuff done.

There are certain behaviors we expect from our colleagues, and the key ones are below. Fundamentally we expect everyone at Get Licensed to Do The Right Thing. We measure performance against these behaviors as part of each team member’s monthly performance review:

• Agility:We move fast, adapt quickly, and continuously improve.
• Curiosity:We never stop learning and seeking better ways to do things.
• Excellence:We set new standards and strive to exceed expectations.
• Love:We care deeply for the work we do, for each other, and for our customers.

What we offer:

• Competitive base salary with additional benefits, including private medical insurance, and paid holiday.
• Unlimited opportunities for career growth and professional development
• The chance to influence and improve training delivery across the organization.
• Join a dedicated and professional team where your ideas are welcomed and your commitment rewarded.
• As the face of Get Licensed, you will be required to lead by example, and live the Get Licensed values to their fullest, based around Doing the Right Thing.