VIP Manager Geman Speaking Gaming

My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth.

Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance.

Tasks

The Role

We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value.

This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.

Key Responsibilities

• Build and nurture long-term relationships with a portfolio of VIP players
• Monitor daily player activity to identify retention, reactivation, and growth opportunities
• Deliver proactive, highly personalised service via phone, email, and messaging platforms
• Analyse player data to identify trends, opportunities, and potential churn risks
• Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience
• Design and coordinate tailored bonuses and offers aligned with player value
• Provide feedback and insights to support the ongoing development of the VIP strategy

Requirements

Skills/experience

• Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry
• Proven experience managing VIP portfolios and consistently achieving KPIs
• Strong understanding of player behaviour and lifecycle management
• Excellent communication and interpersonal skills; confident, engaging, and discreet
• Data-driven mindset with the ability to interpret performance metrics and act strategically
• Passion for online gaming, customer service excellence, and delivering premium player experiences

Benefits

What We Offer

• Competitive remuneration package
• Private health insurance
• Wellness benefit (after probation)
• Optician, spectacle, and blue-light lens benefit (after probation)
• Breakfast and lunch provided throughout the week
• Monthly snacks allowance
• Ongoing training and development support
• Modern, well-equipped office environment
• Dog-friendly workplace
• Exciting company events and social activities
• Monthly Beer Fridays 🍻

Exciting opportunity to join a fast expanding Gaming company