Virtual Assistant

​​Looking for Philippines-based candidates

Job Role: Virtual Assistant

Compensation range: $1,200 AUD - $1,500 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is an established Australian business specialising in residential solar and energy efficiency solutions. They help homeowners reduce energy costs and transition to more sustainable living through the installation of renewable energy systems and participation in government-supported energy programs.

A significant part of the business involves managing compliance requirements and government rebate applications under the Victorian Energy Upgrades (VEU) program. The team oversees the entire customer journey, from initial solar proposals and system design through to installation coordination, compliance management, and post-installation documentation.

Role Overview: This is a highly administrative and process-driven role that requires exceptional attention to detail, strong organisational skills, and the ability to manage repetitive tasks accurately and consistently.

You will work closely with the business owner and play a key role in ensuring customer enquiries, documentation, scheduling, compliance requirements, and operational processes are managed efficiently.

The ideal candidate enjoys structured work, takes pride in accuracy, and can confidently communicate with customers, suppliers, and internal stakeholders.

Key Responsibilities

Administration & Data Entry

• Accurately enter and maintain customer information across multiple systems.
• Process and manage documentation required for government rebate applications and compliance programs.
• Ensure all records are complete, accurate, and submitted within required deadlines.
• Maintain organised digital files and documentation.

Customer Service & Communication

• Handle inbound and outbound customer enquiries via phone, email, WhatsApp, and other communication channels.
• Contact customers and suppliers using an Australian VOIP phone system.
• Provide professional and timely customer support throughout the project lifecycle.
• Follow up outstanding information, approvals, and documentation requirements.

Calendar & Scheduling Management

• Manage the business owner's calendar and appointments.
• Coordinate meetings, consultations, installations, and project schedules.
• Assist with prioritisation and time management across daily activities.

Email Management

• Monitor and manage shared inboxes.
• Organise correspondence and prioritise urgent matters.
• Draft and respond to routine enquiries on behalf of the business.

Project Administration

• Assist with pre-approval documentation and application processing.
• Prepare and manage post-installation paperwork.
• Track project progress and ensure all required documentation is completed and filed correctly.
• Liaise with customers, suppliers, and contractors to gather outstanding information.

Bookkeeping Support

• Perform light bookkeeping tasks using Xero.
• Enter supplier invoices and maintain accurate financial records.
• Support basic finance administration tasks as required.

Content & Social Media Support (Desirable)

• Assist with basic content creation and social media administration.
• Help schedule posts and support simple marketing initiatives when required.

Systems & Software

You will regularly work with:

• Xero
• Pylon
• Bridgeslect
• Dataforce / Runabout
• Google Workspace
• Microsoft Office Suite

Previous experience with these industry-specific platforms is highly desirable but not essential. The ability to learn new systems quickly is critical.

Requirements

We're looking for someone who:

• Has previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or Operations Support professional.
• Demonstrates exceptional attention to detail and accuracy.
• Is highly organised and capable of managing multiple priorities.
• Is comfortable handling repetitive administrative tasks while maintaining high standards.
• Has strong written and verbal English communication skills.
• Is confident speaking with customers and suppliers over the phone.
• Can work independently and follow established processes.
• Is proactive, reliable, and accountable.

Technical & Operational Requirements

Applicants must have:

• A reliable computer suitable for full-time remote work.
• Quality headset and microphone for customer calls.
• Working camera for meetings.
• Stable high-speed internet connection.
• A quiet and professional work environment.

Important Expectations

• This is a dedicated role requiring full commitment during billed working hours.
• The successful candidate must work exclusively for the business during paid hours and may not perform work for other clients simultaneously.
• Strict confidentiality and data security standards must be followed at all times.
• Client information, documents, customer data, and business materials must not be uploaded, entered, or shared with AI tools unless expressly authorised by management.

What Success Looks Like

• Accurate and timely processing of customer and compliance documentation.
• Well-managed calendars, inboxes, and project schedules.
• Excellent customer communication and follow-up.
• Minimal errors in data entry and rebate-related paperwork.
• Reliable support that allows the business owner to focus on growth and strategic activities.

Application Instructions

To show you have read this description thoroughly, please include the phrase "when working on a solar project attention to details matter" in your application.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)