Posted 16 days ago
[WEBTOON] Creator Payments Operations Specialist
AI Summary
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture.
About this role
Key Responsibilities
Own Global Settlements: Manage day-to-day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process.
Champion Creator Success: Act as the primary point of contact for payment-related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self-service help guides.
Cross-Functional Collaboration: Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation.
Prep for the Future: Lay the operational groundwork for upcoming high-volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue-share, and managing the operational transition during the Super Like phase-out.
Minimum Responsibilities
Bilingual Fluency (English and Korean): Professional-level proficiency in both written and verbal communication is required to collaborate effectively with South Korea-based engineering and product teams.
Operational Experience: Proven track record in operational execution, financial operations, or project management within a fast-paced environment.
Stakeholder Management: Demonstrated ability to coordinate effectively across diverse technical and non-technical stakeholders, including finance, product management, and engineering teams.
Analytical Skills: Strong attention to detail with the ability to identify system operational gaps, analyze process inefficiencies, and implement swift, accurate resolutions.