Youth Support Worker

Positions Available: 6

Vacancy Status: Existing vacancy

Closing Date:Open Until Filled

AI Disclosure: Artificial intelligence is used in our hiring process for administrative assistance during the interview stage (notetaking only). Our screening, assessment, and selection processes remain entirely human-led.

Work Schedule:Successful candidates will be expected to accept shifts at both the Transitional Home and the Youth Centre, including program-specific assignments and general relief coverage, based on operational needs.

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support. This position will support the Transitional Home.

Our approach is comprehensive, involving mind,body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.

About the Role

As a Youth Support Worker, you will be responsible for:

• Welcome and support youth in a safe, inclusive, and trauma-informed environment.

• Provide frontdesk, housing, and general program support while maintaining clean, safe, and organized spaces.

• Support program delivery, including set-up, take-down, preparing materials and supplies, engaging participants, and assisting with program-related paperwork.

• Coordinate access to basic needs and connect youth with appropriate internal and external resources.

• Provide administrative support, including documentation, photocopying, scanning, and recordkeeping.

• Respond to immediate needs and provide crisis intervention using trauma-informed de-escalation techniques.

• Maintain accuratedocumentation, including shift notes, incidents, safety plans, and communicating effectively during staffhandovers.

• Ensure continuity of care, access to essential services, and a safe, supportive environment during evening, overnight weekend, public holiday, and other assigned shifts.

• Ability to frequently lift and carry objects and equipment weighing up to 40 lbs.

• Perform other related duties as requiredto support evolving operational needs.

Required Credentials

• Post-secondary education in social services (or equivalent experience).

• Experience working with youth and/or in mental health, addictions, or residential settings.

• Current CPR/First-Aid training is required (or to be obtained upon being hired).

• Training in CPI, ASIST, and/or UMAB is an asset.

Why Work with Us?

• A welcoming, inclusive environment where your voice matters.

• The opportunity to make a lasting impact on the lives of 2SLGBTQIA+ youth.

• Growth opportunities in a mission-driven organization.

• Engage in work that is challenging, meaningful, and aligned with your values.

What We Need

• Legal eligibility to work in Canada.

• Satisfactory Vulnerable Sector Police Check clearance.

• Reside in Ontario.

• Must be available toworka flexible schedule, including weekdays, evenings, weekends, overnights, and holidays asrequired.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position.This policy helps to ensure objectivity and avoid potential conflicts of interest.We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.

Applyand help us create brighter futures for 2SLGBTQIA+ youth.

We can’t wait to hear from you!