Posted 1 month ago
Zonal Head - General Manager - Railway Transit
MumbaiOn-siteFull-time
AI Summary
Zonal Head role focusing on driving business growth, revenue, and merchant acquisition across designated zones. Leads area and sales teams to achieve targets and improve market penetration.
About this role
"Business Growth & Revenue
Drive retail business expansion across assigned cities/territories within the zone.
Achieve monthly, quarterly, and annual revenue and merchant acquisition targets.
Increase adoption of Paytm products including QR, Soundbox, POS, loans, insurance, and other merchant solutions.
Monitor market penetration and competitor activities.
Team Leadership
Lead and manage Area Managers, Sales Managers, and field sales teams.
Set KPIs, monitor productivity, and ensure target achievement.
Conduct regular performance reviews, coaching, and capability building.
Build a high-performance sales culture.
Merchant Acquisition & Relationship Management
Develop strong relationships with key merchants and retail partners.
Ensure high merchant retention and engagement.
Resolve escalations related to service, operations, or product issues.
Operational Excellence
Ensure compliance with company policies and audit requirements.
Improve operational efficiency and field execution.
Track business metrics through dashboards and MIS reporting.
Strategic Planning
Identify growth opportunities across markets and categories.
Execute zonal business plans aligned with company strategy.
Collaborate with cross-functional teams including product, marketing, and operations.
Key Skills & Competencies
Strong sales and business development expertise
Team management and leadership
Channel and distribution management
Analytical and problem-solving skills
Stakeholder management
Excellent communication and negotiation abilities
Data-driven decision-making
Preferred Qualifications
Post-Graduate in Business, Marketing, or related field
8–15 years of experience in sales/business development
Experience in fintech, payments, telecom, FMCG, banking, or retail business preferred
Proven experience handling large field sales teams and multiple territories"
Skills
Analytical/problem SolvingChannel/distribution ManagementCompliance AwarenessCross-Functional CollaborationData-driven Decision MakingFinancial AcumenForecastingKPI Setting And ReviewMarket AnalyticsMerchant Relationship ManagementMIS ReportingNegotiationOperational ExcellencePerformance CoachingProduct KnowledgeSales LeadershipStakeholder ManagementTeam Management
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