1st Line Service Delivery Analyst
AI Summary
A first-line IT support analyst who serves as the initial point of contact for IT queries, troubleshoots issues, logs tickets, and escalates to higher-level support as needed.
About this role
1st Line Service Delivery Analyst
💷 Competitive salary
⏳ 37.5 hours per week – Weekend work will be introduced in the future
🏠 Hybrid – 2 days in our Toddington office
At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we’d love to welcome you!
We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.
About the Role
As a 1st Line Service Delivery Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.
This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.
Why Join Us?
✅ Competitive salary & benefits: Up to 10% bonus
✅ Generous time off: 25 days holiday
✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones
✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅ Career development: Fantastic training opportunities, including funding for qualifications
Your Responsibilities
Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
Provide exceptional customer service with patience and a problem-solving mindset
Manage IT requests, troubleshoot issues, and escalate where necessary
Work efficiently to resolve technical incidents remotely
Ensure accurate ticket logging and maintain clear communication on progress
Support 2nd/3rd Line escalations when required
Keep systems running smoothly by maintaining detailed technical records
What You’ll Bring
Previous experience within an IT support desk role
Experience with Windows Desktop (10/11) in a business environment
Strong troubleshooting skills for technical faults
Knowledge of Active Directory administration and Microsoft 365 applications
Experience in business application support
EPOS (Electronic Point of Sale) experience is a bonus!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
💡 Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. 🚀 APPLY NOW!
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