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The Canadian National Exhibition logo
The Canadian National Exhibition

Posted 2 months ago

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2026 Call Centre Representative

TorontoOn-siteContract

AI Summary

A contract Call Centre Representative will provide excellent customer service, handling phone and email ticketing inquiries, troubleshooting issues, updating databases, and performing administrative duties for the Canadian National Exhibition.

About this role

Job Title: Call Centre Representative
Contract Period: Mid July - September 7th, 2026
Pay Rate: $17.60 / hr


ABOUT US
Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America, attracting approximately 1.6 million visitors annually over the course of its 18-day run. With something for everyone, the CNE offers a wide range of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!

Join the team and be part of this summer tradition, helping us inspire Canadians and create memories!

Responsibilities

  • Provide excellent customer service
  • Respond to guest online ticketing inquiries via phone, email
  • Troubleshoot and resolve guest online ticketing issues
  • Update database and maintain paper records as appropriate
  • Perform daily office administrative duties and other duties as required

    • Required Skills

  • Must have the ability to work independently and in a team environment
  • Attention to detail
  • Ability to work under pressure
  • Ability to communicate effectively in writing and orally
  • Good organizational skills
  • Excellent telephone manner
  • Proven customer service, troubleshooting and conflict resolution skills
  • Comfortable working with a variety of computer applications, including Microsoft Access, Excel, Outlook and Word
  • Diplomacy and ability to represent the CNE to corporate clients, guests and partners

    • Required Qualifications

  • Available to work the full 18 days of the fair (August 21 - Sept. 7, 2026)
  • Available to work flexible hours, evenings and weekends, during the period leading up to the CNE
  • Available to attend Mandatory Orientation Session and Job Specific Training
  • You have a strong customer service background, the desire to help people, and possess excellent communication skills. You thrive under pressure and are not afraid to deal with conflict
  • Previous call centre and ticketing experience with large-scale events preferred

    • Special Conditions

  • Ability to remain seated or in a stationary position for extended periods of time
  • May be required to dress in appropriate uniform

    • Learned & Developed Skills

  • Customer Service Skills
  • Problem Solving Skills
  • Teamwork
  • Self-motivation Skills
  • Adaptability
  • Communication Skills

    • Skills

    Conflict ResolutionCustomer ServiceDatabase UpdatingMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft WordTelephone Communication

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