Posted 3 months ago
2nd Line Support Engineer
AI Summary
A 2nd Line Support Engineer handles incoming technical support incidents and requests, communicates with customers, and resolves issues from password resets to server queries.
About this role
2nd Line Support Engineer
Focus IT has the pleasure with working alongside a growing IT solutions client.
Our client is hiring a 2nd Line Support Engineer to join their small and dynamic team where you will continue to develop your technical skills.
As the 2nd Line Engineer, you will handle incoming technical support incidents, requests, and changes.
2nd Line Support Engineer provides updates and ensure ongoing customer communication is maintained.
2nd Line Support Engineer will help with the resolution of calls ranging from simple password resets to complex server queries.
You will be an experienced 2nd Line Support Engineer with good knowledge of Windows, Networking.
Typical skills required for the 2nd Line Support Engineer are:
- Server 2003/ 2008/ 2012
- Exchange 2007/ 2010, Active Directory
- Networking Protocols and Microsoft Operating Systems.
- Strong commercial knowledge of Windows Server Maintenance, upgrades and Installations.
You will ideally have any certs or working towards either: CompTIA, MCP, MCA, MTA, MCSA, MCSE.
Any experience working in a Managed Service environment would be great!
Location: Saffron Walden
Salary: £20,000 – £28000
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.