3600.0023 - Senior Solutions Engineer, Strategic Alliance

3600.0023 - Senior Solutions Engineer, Strategic Alliance

Company Description

8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

8x8 is seeking a highly motivated senior-level Solutions Engineer to help build and expand our strategic alliances with technology partners. The Sr. Solutions Engineer will be a core member of our business development team focused on defining, developing, marketing and supporting compelling integrations of 8x8’s industry-leading cloud communications platform with major CRM, ERP and sales and marketing automation tools. The ideal candidate will possess strong technical skills, deep domain experience with major CRM and ERP platforms, excellent communication skills, and experience selling and supporting SaaS solutions.

Key Responsibilities:

• Serve as the primary technical liaison with CRM and ERP partners, with the ability to capture and convey integration requirements, manage certification and qualification efforts with partners, and interface with engineering teams on both sides.
• Enable sales and marketing teams, both internally and with partners, to effectively position and sell our integrated solutions.
• Solicit and monitor customer feedback to understand solution requirements, use cases, and customer pain points.
• Coordinate and oversee customer pilots and beta programs
• Serve as an escalation point for customer issues and requests from the customer support and sales teams
• Support joint marketing efforts with partners, including webinars and trade shows
• Provide sales and solution engineering support for strategic sales accounts

Qualifications

Requirements:

• 3+ Years of SaaS software selling and/or solution architecting experience, with emphasis on mid-market and enterprise customers
• Working knowledge of major CRM and ERP platforms, including Salesforce and Netsuite
• Technical knowledge of web/scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Technical knowledge of VoIP, SIP, networking technologies, and cloud infrastructure is highly desired
• Call Center domain experience is highly desired
• Exceptional communication skills, with a proven ability to clearly communicate and translate between technical communities and business users
• Ready and willing to work in a dynamic, fast-paced environment
• Strong “people” skills and passion to build new market opportunities
• BS or MS degree in computer science, engineering, information systems or related field

Additional Information

To apply, please click the link provided. If the link does not work, please send your resume to jobs AT 8x8.com and please specify the job title in your email.

Notice to Search Firms and Staffing Agencies

8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

All your information will be kept confidential according to EEO guidelines.