Open since Jun 2026
3rd Line Support EngineerCHAPMAN TATE ASSOCIATES LIMITED
3rd Line Support Engineer
Didcot, United KingdomOn-site£35k–£45k
AI Summary
Provides third-line technical support for network and infrastructure, resolving complex issues within SLAs using Ivanti, and collaborates across teams and third parties to maintain system standards and drive improvements.
About this role
Chapman Tate Associates are working with a market leading organisation based in Didcot, to recruit an 3rd Line Support Engineer on a permanent basis offering a package between £35,000 - £45,000.
What we are looking for
This is an opportunity for someone ideally with experience of working within an enterprise support team, possessing the ability to build trust and strong working relationships across a diverse set of colleagues, teams and locations. You must demonstrate trustworthiness, integrity and honesty and accept feedback from others with humility.
The successful candidate will be able to:
- Support the Network and Infrastructure team in BAU activities.
- Work within the service desk logging system, Ivanti, to ensure that tickets assigned to the team are responded to within department SLA’s.
- Support 3rd parties when appropriate and ensure their systems are kept in line with department support standards.
- Liaise across departments to communicate issues and provide updates about system availability.
- Provide input into future workstreams to identify improvements and drive innovation.
Skills
Infrastructure SupportIvantiNetwork SupportService DeskSLA ManagementSystem AvailabilityThird-party SupportTicketing Systems
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.