Posted 3 months ago
3rd Line Support Engineer
Didcot, United KingdomRemote
AI Summary
A 3rd Line Support Engineer provides enterprise-level technical support, collaborating with Network, Infrastructure, and third-party teams, logging and resolving issues in Ivanti within SLA targets, and contributing to service improvements.
About this role
3rd Line Support Engineer
Chapman Tate Associates are working with a market leading organisation based in Didcot, to recruit an 3rd Line Support Engineer on a permanent basis offering a package between £35,000 - £45,000.
What we are looking for
This is an opportunity for someone ideally with experience of working within an enterprise support team, possessing the ability to build trust and strong working relationships across a diverse set of colleagues, teams and locations. You must demonstrate trustworthiness, integrity and honesty and accept feedback from others with humility.
The successful candidate will be able to:
- Support the Network and Infrastructure team in BAU activities.
- Work within the service desk logging system, Ivanti, to ensure that tickets assigned to the team are responded to within department SLA’s.
- Support 3rd parties when appropriate and ensure their systems are kept in line with department support standards.
- Liaise across departments to communicate issues and provide updates about system availability.
- Provide input into future workstreams to identify improvements and drive innovation.
Skills
Incident ManagementInfrastructure SupportIvantiNetwork SupportProblem ManagementService DeskSLAThird-party Support
Explore related jobs
More jobs at CHAPMAN TATE ASSOCIATES LIMITED
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.