Access Care Representative

Job Responsibilities

Essential Functions:

• Perform patient registration, appointment scheduling, and insurance verification to supporttimelyaccess to care andaccurateaccount setup
• Deliver courteous, professional service to patients and families through phone, electronic, andin‑personinteractions
• Collect, review, and enter complete andaccuratedemographic and insurance information to supportaccuratebilling and account processing
• Respond to patient questions and providesappropriate informationwhile protecting privacy and confidentiality
• Monitor patientwaittimes and collaborate with team members to communicate delays and improve patient flow

Scope and Impact:

• Contribute directly to patient experience, access to services, andfront‑endrevenue cycle accuracy
• Exercise judgment within established procedures when addressing scheduling, registration, andinsurance‑relatedissues
• Work collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiency
• Support operational and departmental needs through occasional travel between organizational locations and, whenrequired, operation of a system-owned vehicle;maintaineligibility to meet organizational driving requirements when such travel is necessary

Compliance and Professional:

• Adhere to HIPAA and organizational privacy standards when handling patient information
• Follow regulatory, billing, and financial compliance requirements applicable to access and registration activities
• Complete required training, competencies, and performance improvement activities within establishedtimeframes
• Work and communicate with a respectful, problem-solving approach
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, supportcybersecurityand data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments,monitoringthird-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Maintain awareness of supplies and coordinate restocking to support uninterrupted operations
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilitiesin accordance withorganizational policies, procedures, and applicable regulations
• Performadditionalresponsibilities asrequiredto meet department and organizational needs

Position Qualifications

Required:

• High School diploma or equivalent
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public

Preferred:

• NAHAMCertified Healthcare Access Associate (CHAA) certification
• Driver License
• Up to 1 year of direct experience performing the exact orvery similarduties required by the job within the same role or function
• Up to 1 year of technical/systems experience using specialized tools, software, or equipmentrequiredfor the role
• Up to 1 year of healthcare experience working in the healthcare industry in any job function