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Arrive Logistics

Posted 18 months ago

Open

Account Coordinator

GuadalajaraOn-siteFull-time

AI Summary

Account Coordinator responsible for carrier and driver communications, data entry, and tracking updates to support customer service in Arrive Logistics' Mexico office.

About this role

Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
As the Account Coordinator, you will use your enthusiasm and tracking experience to help deliver premier service in our Mexico office. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as shippers and receivers within our customer’s network. You will work closely with our Client Success teams to ensure.

What You’ll Do

  • Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers
  • Inbound/Outbound calls to drivers and dispatchers with professionalism
  • Inbound calls are required depending on the company's needs, you will be responsible for providing assistance to certain ring groups.
  • Become knowledgeable in the various visibility tools used by our carrier partners.
  • Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.
  • Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
  • Remain up to date and follow company wide SOP’s and standards set
  • Utilize the tracking board on a daily basis for best tracking practices
  • Communicate with internal departments to proactively relay information
  • Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.
  • Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable , while also working to set up proper transits to make shipments favorable for most carriers.
  • Exemplify a level of assertiveness to identify issues and solve them.
  • Introduction into data entry – Load building and scheduling
  • Gain knowledge of the transportation industry to better serve our customers,carriers, and drivers.
  • Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
  • All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.

    • Qualifications

  • High school Diploma
  • College degree preferred
  • Ability to work in a fast pace environment
  • Proactiveness
  • Must be willing to live in Guadalajara full-time
  • Must be bilingual in Spanish and English

    • The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!

    • Skills

    ARRIVEnowCustomer ServiceData EntryDispatch CoordinationEmailLoad BuildingRing CentralSlackTextlocateTracking Software

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