Posted 9 days ago

Account Handler- Construction

LondonHybrid

AI Summary

Manages insurance renewals and mid-term adjustments for construction clients, assessing risks and claims history to recommend products and drive retention and new business.

About this role

The role

We’re looking for a motivated and driven Account Handler to join our Construction team in our Specialty Division, here at Jensten Group. Working closely with our Exec’s on our Construction book of business, the main aim of the role is to manage Insurance renewals, working with clients to assess risks and claims history- and using market knowledge and expertise, to put forward the right products and services. You will be delivering extraordinary client service to drive retention and new business, working within our commercial strategy and compliance framework. Some key objectives & responsibilities will include:

Handling renewals and mid-term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.

Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.

Dealing with mid-term adjustments as they are received to ensure cover is in place in the required timescale.

Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.

Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.

Support the new business and sales processes

ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About you

As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. Having a Commercial background (ideally Construction) you’ll enjoy working in a dynamic team with a hands-on approach- and the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

Insurance background- Commercial essential, Construction preferred

Relevant qualifications (e.g Cert CII) or working towards

Demonstrable history of strong retention rates, ideally with new business conversion too

Great customer service skills

Excellent telephone manner, being able to network & build working relationships easily

Drive and genuine passion to learn and develop within Insurance

Worked in a similar role previously, with experience of working with Insurers and clients

Able to use initiative and can multi-task, updating relevant systems and admin

Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include: 

Competitive salary with an annual pay review and bonus scheme

Flexibility with Hybrid working options

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

Auto enrolment into our excellent pension scheme (5% employer matched contribution)

Flex-benefits- A range of flexible benefits to choose from, that are most important to you

Group Life Assurance cover- a massive X4 of salary

3 months Maternity, Paternity & Adoption leave all fully paid

Professional qualification study support relevant to your role and career

Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over1,000 colleagues across 50 locationsacross the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business

#LI-LP1

Skills

ActurisClaims History AnalysisClient Relationship ManagementCommercial InsuranceConstruction InsuranceFCA ComplianceInsurance RenewalsMid-term AdjustmentsQuotation ManagementRisk Assessment