Account Management Associate

Job Overview

The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services.

Key Responsibilities

1. Account Management

Act as the main point of contact for assigned clients

Manage and resolve client issues and escalations promptly and effectively

Drive revenue growth through upselling and cross-selling opportunities

Conduct Monthly and Quarterly Business Reviews with clients

2. Stakeholder Management

Build strong, long-term relationships with key client accounts

Collaborate closely with internal teams to resolve operational issues

Ensure seamless communication between clients and internal stakeholders

3. Data Collection & Analysis

Prepare and present performance reports and shipping data to clients

Monitor service performance and ensure adherence to service standards

Analyse trends and identify improvement opportunities

4. New Business & Product Development

Support the identification and development of new business opportunities

Propose enhancements or new solutions based on client needs

Collaborate with the Account Management Manager on strategic initiatives

Key Requirements