Account Management Officer

Account Management Officer

• Our grand vision is a Philippines where smallholder farmers lead better lives by changing how people buy their food through e-commerce. We are looking for people who are passionate about making an impact in the lives of our smallholder farmers through innovative agri-tech solutions.

Position Description:

The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.

Key Duties & Responsibilities:

A. Account Management

• Act as the primary point of contact for all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships with corporate accounts.
• Maintain accurate enterprise records, keeping track of any contract updates and renewals
• Collaborate with the leadership team, and cross-functionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.
• Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).
• Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients

B. Commercial Analytics

• Generate account performance reports
• Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.
• Review feedback and implement necessary changes

Qualifications

Must-have Qualifications

• 2-5 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, e-commerce, consulting, business management or administration, finance, marketing, or related fields.
• Exceptional negotiation and decision-making skills.
• Effective communication skills
• Strong business acumen.
• Detail-oriented.
• Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.

Nice-to-have Qualifications

• Experience in or passion for the food or agriculture industry
• Experience in an online marketplace or similar consumer technology company
• Experience in strategy or product-related roles

Additional Information

Working Conditions

• Status: Employee
• Employment terms: Full-time, 40 hours per week, 5 days a week
• Schedule: 8am-5pm, Monday to Friday

Perks and Benefits:

• Competitive total rewards
• Being part of a high-caliber and supportive team