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BrightEdge

Posted 5 months ago

Open

Account Management Team Lead

ChicagoOn-siteFull-time

AI Summary

Team Lead to manage a renewals/upsell-focused account management squad, coach and develop the team while handling a strategic book of business as a player-coach.

About this role

Shape the future of search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
As Team Lead for BrightEdge’s Digital account team, you will lead a small team within our larger Account Management department, focused on renewing contracts across our Digital portfolio, while also managing your own book of business as a Player-Coach. We're seeking someone with a proven track record of leading teams and managing renewal and expansion (upsell) processes. Experience in hiring and onboarding new hires, and continuous coaching will be pivotal. The team lead will initially train as a full Strategic Account Manager to learn the ropes before taking on team leadership.

How you'll spend you time:

  • Showing value to BrightEdge customers through reporting and data via presentation decks.
  • Managing the Account Management/Customer lifecycle with customer decision makers and internal stakeholders.
  • Leading and managing the scaled renewal and upsell/expansion process across BrightEdge's enterprise book of business.
  • Running forecasting and reporting cadences.
  • Implementing renewal and upsell/expansion strategies tailored to different customer segments, including fast renewal motions, detailed renewal motions, expansion motions, and save strategies for red accounts.
  • Building and leading a high-performing renewals team, ensuring operational excellence and cadence in execution.
  • Collaborating closely with Customer Success teams to facilitate account transitions, planning, forecasting, and value delivery.
  • Establishing and maintaining strong partnerships with key stakeholders, including customers, executive sponsors, and cross-functional teams.

    • We're excited about you if you have:

  • 3+ years closing experience in a SaaS Account Management or New Sales position
  • 1+ years experience as a renewal or sales team lead with demonstrated player coaching or leading/mentoring account managers
  • History of exceeding targets in both individual quota carrying and team lead positions (MRR preferred)
  • Lead generation experience
  • Strong presentation skills and credibility with decision makers
  • Excellent written and verbal communication skills, with ability to multi-task, prioritize and manage timeeffectively
  • Strong forecasting and operational rigor
  • Experience with Salesforce or managing sales cycles through a CRM
  • History of working in high-velocity sales environment with a monthly quota
  • Bachelor's degree required

    • Benefits

  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

    • Skills

    Account ManagementCoachingCRMExpansion MotionsForecastingLeadershipMRRNew BusinessPresentationQuotasRed AccountsRenewal MotionsRenewalsReportingSaaSSalesforceStakeholder ManagementStrategic Account ManagementUpsell

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