Account Manager

A leading company in the delivery and logistics industry in Iraq is looking for a data-driven, critical-thinking, and tech-savvy Account Manager to join its Commercial Department.

The Account Manager will play a key role in managing client relationships, improving account performance, and driving customer retention by using data, insights, and strong relationship-management skills.

Key Responsibilities

• Manage and develop strong, long-term relationships with assigned clients and key accounts.
  
• Act as the main point of contact for clients, understanding their needs and ensuring a high level of service.
  
• Monitor account performance, customer activity, and key commercial metrics.
  
• Analyze account data to identify trends, challenges, opportunities, and areas for improvement.
  
• Develop and implement strategies to improve customer retention and account growth.
  
• Proactively identify potential client issues and coordinate with internal teams to resolve them.
  
• Prepare regular account performance reports and provide data-driven recommendations.
  
• Work closely with Operations, Customer Service, Sales, and other relevant departments to ensure smooth service delivery.
  
• Track and follow up on client requests, issues, and action plans.
  
• Use CRM and other digital tools to manage account information, activities, and performance.
  
• Support commercial initiatives aimed at increasing customer satisfaction, retention, and revenue.

Requirements

• Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or similar commercial role.
  
• Strong analytical and data-driven approach to account management and decision-making.
  
• Excellent critical-thinking and problem-solving skills.
  
• Strong communication, negotiation, and relationship-management skills.
  
• Comfortable working with CRM systems, reporting tools, and digital platforms.
  
• Ability to analyze data and translate insights into practical business actions.
  
• Strong organizational and time-management skills.
  
• Ability to manage multiple accounts and priorities in a fast-paced environment.
  
• Commercial awareness and a strong understanding of customer retention principles.
  
• Previous experience in the delivery, logistics, e-commerce, or technology industry is preferred.