Posted 1 month ago

Account Manager

WashingtonOn-siteFull-time

AI Summary

Account Manager oversees a portfolio of mid-market clients, identifying risks and opportunities, maintaining executive relationships, and driving renewal and cross-sell activities.

About this role

About the Position

Our Account Managers embody leadership. FiscalNote AMs are responsible for establishing robust relationships within our mid-market accounts, identifying risks, and pursuing new opportunities. Leveraging their executive-level relationships, our AMs skillfully unveil client pain points and organizational objectives. They excel at retaining clients and fostering growth within their portfolios.

About Account Management at FiscalNote

At the heart of an exciting growth opportunity within FiscalNote, our Account Management team is dedicated to driving value and establishing meaningful relationships with client accounts. Our team builds strong, multi-faceted relationships at client organizations, with a focus on fully understanding key objectives, highlighting solutions that help achieve those goals, and ensuring that FiscalNote solutions exceed expectations. This enables us to stay connected to our client base, identifying both risks and opportunities within our accounts. Acting as the voice of the client, our team collaborates with various internal teams, including Client Success, Support, Product, Engineering, Sales, and Marketing.

About You

A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and the company. Poised and confident, you are both a skilled listener and a convincing presenter with an eye for detail. You can comfortably navigate the worlds of both technology and policy and are skilled in tailoring communication across all levels of an organization. You have a track record of success in SaaS sales and are adept at change management. Tackling the root cause of others’ issues and creatively identifying solutions brings you immense joy in both your professional and personal lives. You prefer data-driven insights rather than anecdotal evidence to drive your decisions and actions and are comfortable talking about data, tech and current events.

The salary range for this position is $80,000 - 85,000 per year base salary and $30,000 commission.

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What to Expect in this Position

Maintain and grow a book of business between $3M-$4M

Create and deliver business reviews and proposals during quarterly touch points

Proactively identify new business opportunities within the existing client portfolio

Lead client renewal processes and ensure client satisfaction and retention

Cultivate strong client relationships, focusing on building C-suite champions

Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals

Maintain an active renewal and cross-sell forecast and identify areas of improvement

Partner with paired CSM to ensure a successful onboarding and adoption process

Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc

What Sets You Apart

3+ years of relevant professional experience in SaaS account management

SaaS sales experience and proven track record of hitting sales goals

Experience selling Professional Services alongside SaaS subscriptions

High performance in people and relationship management

Strong written and verbal communication abilities, as well as exceptional organizational skills

Experience with change management and implementing new solutions within large organizations

Proficiency with Salesforce

Skills

Change ManagementClient Relationship ManagementCross-sellData-driven Decision MakingExecutive-level CommunicationProfessional ServicesProposalsRenewalsSaaS SalesSalesforce