Posted 1 month ago

Account Manager

DallasOn-siteFull-time

AI Summary

Manages and coordinates maintenance services for customer fleets, schedules mobile service technicians, and communicates customer needs to internal teams.

About this role

Overview

M.E.S.O. Inc. (Mobile Equipment Service Options Inc.) is offering an excellent opportunity for a detail-oriented and customer-focused Account Manager who is ready to grow their career with a fast-growing company. We are searching for a qualified and ambitious individual to manage and coordinate the maintenance needs of our customers’ equipment, truck, and trailer fleets in a highly organized, professional, and customer-focused manner. This role requires strong communication, scheduling, and multitasking skills, along with a commitment to providing superior customer service.

Responsibilities

Responsibilities will include managing and coordinating maintenance services for customer fleets through effective scheduling and communication, while ensuring efficient operations across departments.

Manage and coordinate maintenance needs for customer equipment, truck, and trailer fleets
Schedule and maintain daily routes for mobile service technicians
Communicate customer requirements, timelines, and service needs to technicians and internal teams
Coordinate parts requests and ensure timely ordering and availability
Maintain accurate and up-to-date customer records and database information
Provide clear communication with customers regarding schedules, updates, and lead times
Collaborate with department managers and technicians to ensure efficient workflow
Prepare service invoices and provide maintenance contract billing information to accounting

Qualifications

Job Requirements:

Strong organizational and multitasking skills in a fast-paced environment
Excellent verbal and written communication skills
Ability to coordinate effectively between customers, technicians, and internal teams
Strong attention to detail and problem-solving abilities
Basic computer proficiency (email, scheduling systems, and data entry)
Commitment to providing superior customer service

MESO Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.