Remote World
Posted 16 days ago
Account Manager
South Africa, South AfricaRemote
AI Summary
Job OverviewWe are seeking a motivated and experienced Account Manager to support a UK-based employer in managing client relationships and driving business growth.Key ResponsibilitiesManage a portfolio of UK-based client accounts, ensuring high satisfaction and retentionHandle client queries, escalations, and ongoing communication efficientlyCommunicate effectively with internal teams and external stakeholders across time zonesMaintain accurate records of client interactions, contracts, and acco
About this role
Job Overview
We are seeking a motivated and experienced Account Manager to support a UK-based employer in managing client relationships and driving business growth.
Key Responsibilities
- Manage a portfolio of UK-based client accounts, ensuring high satisfaction and retention
- Handle client queries, escalations, and ongoing communication efficiently
- Communicate effectively with internal teams and external stakeholders across time zones
- Maintain accurate records of client interactions, contracts, and account data
- Use CRM platforms, project management software, and communication tools
- Support the wider team with reporting, presentations, and strategic account planning
- Identify opportunities to upsell, cross-sell, or improve the client experience
Qualifications and Experience
- 2+ years of experience in account management, client services, or a related field
- Excellent written and verbal communication skills in English
- Strong organisational skills with the ability to manage multiple accounts simultaneously
- Proficient in CRM systems and Microsoft Office or Google Workspace
- Able to work independently and manage your own time effectively
- Experience working with UK-based clients or employers is advantageous
- Must have a reliable laptop, stable internet connection, and a quiet working environment
Salary: R35,000/month | 100% Remote