Account Manager

Job Description

We are seeking a proactive and relationship-driven Account Manager to join the Teams Squared team. In this role, you will serve as the primary point of contact for our clients after successful placements, ensuring exceptional client satisfaction while fostering long-term partnerships.

You will work closely with clients and our internal Recruitment, HR, and Operations teams to ensure a seamless experience throughout the engagement lifecycle. The ideal candidate is an excellent communicator, highly organized, solutions-oriented, and passionate about building lasting client relationships.

Responsibilities

- Serve as the primary point of contact for assigned client accounts, building strong and lasting relationships.

- Conduct regular check-ins with clients to ensure satisfaction with placed team members and overall service delivery.

- Act as a liaison between clients and internal teams to resolve issues, address concerns, and facilitate effective communication.

- Monitor the performance and engagement of placed professionals, proactively identifying opportunities to improve client satisfaction and retention.

- Coordinate onboarding, account transitions, and ongoing support for both clients and remote team members.

- Maintain accurate records of client interactions, feedback, and account activities within the CRM.

- Identify opportunities to expand existing accounts by understanding client hiring needs and collaborating with the Business Development team.

- Prepare client reports, meeting summaries, and account updates as needed.

- Ensure timely resolution of client requests while maintaining a high standard of customer service.

- Collaborate with Recruitment, HR, Payroll, and Operations teams to ensure a positive client and employee experience.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field.

- Minimum of 3 years of experience in Account Management, Client Success, Customer Success, Recruitment, Staffing, BPO, or a similar client-facing role.

- Excellent interpersonal and relationship-building skills.

- Strong written and verbal communication skills in English.

- Highly organized with excellent time management and problem-solving abilities.

- Experience managing multiple client accounts simultaneously.

- Comfortable working in a fully remote and fast-paced environment.

- Experience using CRM platforms such as HubSpot, Salesforce, Zoho, or similar systems is an advantage.

- Experience within recruitment, outsourcing, staffing, or professional services is highly preferred.

Benefits

- Opportunity for 100% remote work.

- Competitive compensation package.

- Opportunities for career growth within a rapidly expanding global company.

- Collaborative and supportive team culture.

- Ongoing professional development and learning opportunities.