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Account Manager (Commercial P&C)

New YorkOn-siteFull-time

AI Summary

Account Manager supporting commercial P&C account executives with servicing, policy changes, billing, renewals, and brokerage operations; collaborates with carriers and internal teams to maintain high client service standards.

About this role

About Arvor Insurance

Arvor Insurance, an incubation of Tower Research Ventures, is a modern commercial P&C brokerage built on an AI-first foundation. We’re reimagining how brokers serve clients, combining exceptional insurance expertise with technology that amplifies speed, insight, and service.
Led by a founder and advisory board who have helped build some of the largest technology and insurance platforms in the industry, Arvor’s mission is to empower brokers with state-of-the-art tools and deliver an unmatched client experience.

What You'll Do

  • Client Management
  • Support Account Executives in servicing middle-market commercial P&C accounts
  • Assist with day-to-day client needs, including policy changes, documentation, billing questions, endorsements, and certificates of insurance
  • Help prepare renewal materials and marketing submissions; coordinate with producers to ensure timely delivery and strong client outcomes

  • Brokerage Excellence
  • Apply knowledge to navigate complex coverage structures and negotiate with carriers
  • Communicate with carriers to obtain quotes, endorsements, and other policy information
  • Follow Arvor’s client service playbook and contribute to maintaining consistent, high-quality service standards

  • Innovation & Collaboration
  • Participate in pilots of new tools and systems, providing feedback on usability and performance.
  • Collaborate with internal teams, including engineering and product, to help improve service workflows.
  • Demonstrate curiosity, reliability, and attention to detail in all aspects of work.
  • About You

  • Technician: You know commercial P&C coverages inside and out, combining technical mastery with meticulous attention to detail.
  • Partner: You thrive in collaboration with producers, clients, and carriers, building trust through responsiveness and reliability.
  • Forward-Thinking: You are curious and adaptable, always exploring how AI, automation, and better processes can improve outcomes.
  • Velocity-Oriented: You move fast and make clear decisions, focusing on what drives results without sacrificing quality.
  • Results-Driven: You take ownership of client outcomes, team success, and business impact.
  • Industry Builder: You care deeply about redefining brokerage excellence and shaping the next era of commercial insurance.
  • Qualifications

  • 5+ years of commercial insurance brokerage experience (you have focused on middle-market and/or large accounts)
  • Understanding of core commercial lines (Property, GL, Auto, WC, Umbrella and Specialty Lines)
  • Proven success managing a book of complex accounts
  • Strong communication and analytical skills
  • Active, current P&C License (advanced designations a plus)
  • Entrepreneurial mindset; comfortable in fast-moving environments
  • Skills

    Billing And Accounts ReceivableBroking OperationsCarrier Quoting And BindersCommercial P&C InsuranceInsurance DocumentationP&C LicensesPolicy Issuance And EndorsementsRenewal Processing

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