Account Manager, Delaware/Maryland

Healthcare is changing, and local medical practices are caught in the middle. They are trying to shift from a system that rewards the volume of procedures to one that rewards the quality of patient care—but navigating that shift is incredibly tough.That’s where you come in.

As our Account Manager, you will be the ultimate strategic partner, business coach, and advocate for the medical practices in your portfolio. You are the day-to-day anchor of these relationships, responsible for diving into the data, identifying performance gaps, and working hand-in-hand with doctors and healthcare executives. By helping them master Value-Based Care (VBC) contracts, you directly drive financial success (shared savings) and, most importantly, measurably better health outcomes for the community.

Note on Travel: To truly partner with these clinics, we anticipate about 40% travel across the year. This typically looks like 2–3 days a week of regional travel, though it fluctuates based on partner needs—some weeks will require more face time, while others will be lighter.

1. Performance Management: Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
   1. Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
   2. Develop project plans to ensure key organizational objectives are achieved.

1. Workflow and Staff Coaching: Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Cirriculum) on processes and technologies. Provide continual assessment of practice’s and staff’s training needs.
   1. Provide contract goals and current performance at the organizational, site and/or provider levels to ensure aligned understanding of VBC contracts goals and objectives. Communicate outcomes oriented overviews of performance initiatives to convey organizational impact.

1. Relationship Management: Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.

1. ACO Operations: Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
   1. This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.

1. Advise central leadership by proactively surfacing hearts of the problem to practice performance.
2. Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.

Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs.

• 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
• Excellent organizational and project management skills, and team-building skills.
• Familiarity with process mapping and work-flow analysis tools.
• Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.