Account Manager - Tiers

Working at Freudenberg: We will wow your world!

Responsibilities:

• Lead all commercial activities within assigned accounts, including new customer acquisition, business development, pricing strategy, issue resolution, and service improvement to maximize customer satisfaction.
• Build strong relationships across diverse personalities and backgrounds. Demonstrate high emotional intelligence and conflict resolution skills.
• Own the customer relationship with minimal supervision, escalating issues when needed while remaining accountable for outcomes.
• Quickly grasp and communicate technical product information. Apply creativity and problem-solving to overcome challenges.
• Stay resilient through setbacks, supporting cross-functional teams when necessary to achieve goals.
• Apply negotiation and value-selling techniques to drive profitability. A competitive, goal-oriented mindset is key.
• Manage multiple priorities with attention to detail, focusing on what’s most important and urgent.
• Develop strategic 5-year plans for key accounts, identifying risks and actionable steps to ensure long-term success.

Qualifications:

• B.S. or B.A degree in Business Management, Engineering (Mechanical, Aeronautical, Manufacturing or equivalent).

• Aggressive self-starter with strong organizational skills and attention to details requiring minimal supervision,

• 5 – 10 years automotive Tiers Account Management experience.

• Strong interpersonal skills and “hunter” mentality.

• Ability to travel to FNST production sites and customers as required.

• Engineering experience with automotive seals, polymers, and/or electric vehicle systems are a significant plus.

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership