Account Servicing Specialist (Nov 19 Start Date)
AI Summary
Owns data entry, account updates, and administrative workflows to ensure accurate file and payment processing, resolves inventory and account discrepancies, and supports internal and external stakeholders in a fast-paced back-office environment.
About this role
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Own the accuracy and execution of data entry, account updates, and essential administrative workflows across multiple software interfaces.
Analyze client reports and source documents to identify data defects, resolve file processing errors, and manage inventory balances.
Process payments accurately and efficiently, maintaining a target error rate below 1%.
Manage and triage department communications, client correspondence, reports, and priority leadership requests.
Safeguard and process highly sensitive, confidential client and account information in accordance with operational policies.
Perform internal audit procedures and routine reconciliations to ensure continuous compliance and operational integrity.
Deliver fast, accurate, and compliant responses to internal and external client requests.
Who You Are:
Experienced Operational Professional: You bring 2+ years of experience in a dynamic back-office, accounts receivable, or multi-faceted operational environment.
Reconciliation & Data Expert: You are deeply familiar with reconciliation processes (in accounting, banking, healthcare, or back-office settings) and feel confident conducting data analysis and reporting.
Systems & Excel Savvy: You have strong Microsoft Excel skills, proficiency in Google applications, and the ability to comfortably navigate multiple software systems simultaneously.
Meticulous & Systematic: You bring exceptional attention to detail, strong organizational habits, and a track record of prioritizing deliverables to hit tight deadlines.
Strong Communicator & Collaborator: You possess excellent verbal and written communication skills, thrive in a team-based setting, and maintain high standards of professionalism.
Education: High School Diploma or GED required
Skills
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