Account Specialist - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Account Specialist serves as a key support partner for assigned client accounts, providing day-to-day account management and operational support for gift card programs across national brands and digital distribution partners. This role works closely with Strategic Relationship Managers and Operations Account Managers to ensure client satisfaction, program execution, and ongoing portfolio optimization.

The ideal candidate is highly organized, detail-oriented, and client-focused, with the ability to manage multiple priorities while collaborating effectively across internal and external teams.

Responsibilities

• Partner with Strategic Relationship Managers and Operations Account Managers to support overall client relationship management and account success.
• Serve as a primary day-to-day contact for client support, responding to questions, requests, and operational needs in a timely manner.
• Prepare and deliver recurring and ad hoc reports, providing accurate and actionable insights to clients and internal stakeholders.
• Act as a subject matter expert on Blackhawk products, services, and processes, ensuring clients receive effective and knowledgeable support.
• Support the onboarding of new brands and the maintenance of existing brands, including content updates, approvals, and launch coordination.
• Conduct website audits and program reviews to verify content accuracy, promotional execution, and overall customer experience.
• Collaborate with internal and external partners to support inventory management and product availability.
• Assist in troubleshooting operational and technical issues, coordinating with appropriate teams to drive resolution.
• Coordinate with cross-functional teams, including Operations, Marketing, Product, Finance, and Technology, to support client objectives and ensure successful program execution.
• Maintain accurate account documentation, records, and status updates to support effective client management.

Qualifications

• 2+ years account management experience, preferably in an eCommerce and retail setting
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience in account management, client services, gift cards, e-commerce, loyalty, or related industries is preferred.
• Demonstrated ability to build collaborative relationships with clients and internal stakeholders.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check and drug screen.

Requirements (E)

Pass background check and drug screen check