Accountant, Revenue Accounting

Overview

POSITION REQUIREMENTS: This is an on-site position Monday – Thursday with flexibility to work remotely on Fridays and is based at Red Lobster’s corporate office in Orlando, FL.

JOB OVERVIEW:

The Accountant, Revenue Operations is responsible for key revenue accounting and payment processes, including credit card and gift card activity, reconciliations, processing fees, chargebacks, and fraud monitoring. The role owns assigned accounting processes and deliverables, performs quality reviews, and provides insight into trends, risks, and opportunities that impact financial and operational performance.

Working cross-functionally with Finance, IT, Marketing, Operations, and external partners, the Accountant supports accurate financial reporting, effective controls, and continuous process improvement. The role also supports system implementations, vendor initiatives, and other projects impacting revenue and payment operations, helping ensure accounting requirements and financial impacts are appropriately addressed.

ROLE AND RESPONSIBILITIES:

• Prepare or Review accounting reconciliations related to credit card, gift card, and other payment receivables across all channels; research and facilitate timely resolution of discrepancies.
• Provide functional oversight and quality review of work performed by other team members in assigned areas, including reconciliations, journal entries, and supporting analyses; provide guidance and constructive feedback to promote accuracy, consistency, and timely completion.
• Update the Gift Card forecast model and review for enhancement opportunities; analyze and communicate significant P&L and balance sheet impacts, trends, and risks to Finance leadership.
• Monitor and report fraud trends across payment channels; support administration of fraud prevention tools and recommend enhancements to payment acceptance rules and controls.
• Ensure the timely handling of credit card chargebacks and refund requests; analyze trends, identify root causes, and recommend opportunities to reduce financial exposure and operational impacts.
• Serve as a key Finance liaison with IT for payment and revenue-related initiatives, system enhancements, implementations, testing, and production issue resolution.
• Respond to escalated questions from restaurant Operations and other business partners regarding payment processing, fees, and related accounting matters, ensuring timely and accurate resolution.
• Analyze credit card processing fees, fraud, chargebacks, and other payment activity; identify significant trends and emerging risks and provide actionable insights to management.
• Identify opportunities to strengthen controls, reporting, analysis, automation, and operational processes related to payment acceptance and revenue accounting.
• Partner cross-functionally with Finance, IT, Marketing, Operations, and third-party providers to support initiatives impacting revenue and payment processes.
• Provide accounting and analytical support for special projects, system implementations, vendor transitions, and other business initiatives as needed.

Required Experience and Technical Skills:

• 4+ years of progressively responsible experience in Accounting or Finance
• Strong accounting and analytical skills, including experience with account reconciliations, journal entries, financial analysis, and month-end close activities.
• Advanced proficiency in Microsoft Excel and demonstrated experience with data analysis, data retrieval, financial modeling, and translating complex data into actionable business insights.
• Demonstrated ability to identify errors or control gaps, provide effective feedback, and promote high-quality work
• Strong project management and organizational skills to independently lead workstreams and meet strict deadlines.
• Strong problem-solving skills with demonstrated ability to investigate issues, determine root causes, assess financial impact, and develop practical solutions.
• Self-starter with strong analytical curiosity, attention to detail, sound judgment, and consistent follow-through.
• Experience working cross-functionally with business teams and third-party service providers.

Required Education:

• Bachelor’s degree in finance or accounting, or equivalent related experience

Other Key Qualifications:

• Strong working knowledge of U.S. Generally Accepted Accounting Principles (GAAP), account reconciliations, financial controls, and accounting processes, with the ability to apply accounting principles appropriately to business transactions.
• Excellent written and verbal communication skills, with the ability to clearly communicate accounting issues, financial impacts, risks, and recommendations to both financial and non-financial stakeholders.
• Demonstrated ability to work independently, exercise sound judgment, take ownership of issues through resolution, and proactively identify opportunities for process improvement.
• Collaborative and proactive team player with a strong customer-service mindset.
• Strong sense of urgency and commitment to meeting deadlines
• Experience in a high volume transaction environment specifically with credit card processing, payment acceptance, gift cards, chargebacks, fraud prevention, or merchant services is a plus.