Accounts Receivable Team Lead

Responsibilities

The Accounts Receivable Team Lead will work closely with leadership to oversee daily collections operations to ensure timely and accurate follow-up on accounts receivable across all payors. Team Lead serves as the primary point of support for collectors, enforcing productivity standards, documentation quality, prioritization, escalation, and timely filing compliance to maximize cash collections. This is a working lead position that actively guides and monitors collector activity while maintaining a limited account inventory. The role also supports payment plans, insurance portal access, credentialing tracking, and contract maintenance to support efficient revenue cycle operations.

Qualifications

MINIMUM EDUCATION:

High school diploma or GED; relevant experience in lieu of High School Diploma/GED education will be considered.

MINIMUM WORK EXPERIENCE:

Minimum of 5 years of hospital collections experience, with strong knowledge of payor guidelines, timely filing requirements and denial management

Preferred experience includes prior lead or supervisory roles in Patient Accounts, credentialing/re-enrollment, and familiarity with payor portals, credentialing processes, and contract management

REQUIRED LICENSES/CERTIFICATIONS:

None.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Excellent interpersonal skills required. Ability to communicate well with payers. Efficient work style. Able to work through barriers to getting a claim paid. Experience working AR aging reports, productivity dashboards, and hospital billing systems

Demonstrated ability to lead peers, enforce performance standards, and audit work for quality and effectiveness

Strong documentation, communication, and organizational skills; proficiency in Microsoft Excel

ABOUT OAKBEND:

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.