Activation Officer (Internal Vacancy)

The Activation Officers are responsible for ensuring the integrity, accuracy, and compliance

of customer activation procedures in alignment with operational, audit, and risk standards.

Key Responsibilities:

• Welcome customers and provide assistance by responding to basic product-related

inquiries in a professional and customer-focused manner.

• Execute the complete activation process for Mylo accounts within the branch,

ensuring accuracy and adherence to internal procedures.

• Verify customer identity by matching national ID details with system records and

ensuring all information is valid and compliant with KYC guidelines.

• Review, print, and collect customer signatures on all required activation

documents, and complete the reviewer’s signing and stamping process.

• Upload customer documents to the system, ensuring all images are clear,

complete, and compliant before proceeding with account activation.

• Organize and archive physical documents according to the approved filing structure

and coordinate with the shipping officer to hand them over properly.

• Complete the Mylo card activation journey, including conducting KYC verification,

linking the card to the account, and assisting customers with PIN setup.

• Monitor, track, and record Mylo card stock levels inside the branch to ensure

availability and timely replenishment.

• Immediately report any suspicious activity, unusual customer behavior, or potential

fraud cases to the risk team as per internal escalation protocols.

Requirements

Job Requirements:

Education & Experience

• Bachelor’s degree in Business, Commerce, or any related field.
• Previous experience in retail banking or front-office operations is an advantage.
• Familiarity with KYC procedures and identity verification processes is a plus.
• Skills & Competencies
• Strong communication and interpersonal skills to engage with customers
• professionally.
• High attention to detail, especially when reviewing documents and verifying
• customer information.
• Ability to follow structured processes and comply with documentation standards.
• Basic knowledge of banking products and card activation processes is preferred.
• Good problem-solving skills and the ability to handle customer inquiries efficiently.
• Strong organizational skills for managing physical and digital documents.
• Behavioral Attributes
• Customer-centric attitude with a professional and welcoming approach.
• Integrity and strong sense of responsibility, especially regarding fraud detection and
• reporting.
• Team player with a proactive and cooperative mindset.