Posted 3 days ago
Administration AssistantDavies · Stoke
Administration Assistant
StokeHybrid
AI Summary
Handles policyholder and client insurance claim queries, communicating with customers, insurers and suppliers, processing data subject access requests and keeping accurate records in systems on a 12-month contract in Stoke.
About this role
Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office . As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it’s transferable skills and qualities that we value here at Davies.
Key Responsibilities
Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
Assessing and acknowledging all data or information requests as appropriate
Co-ordinate the collation of all data relevant to data subject access requests
Efficiently handling client and policyholder queries, whilst following standard procedures
Ensuring compliance with our contractual and regulatory requirements
Recording full and accurate updates within our systems
Contributing to a happy team working environment
Skills, Knowledge & Expertise
Previous experience with handling data subject access requests would be advantageous
A professional and adaptable communication style – both written and verbal
Efficient administrative skills
A keen eye for detail
Strong numeracy, literacy, and IT skills
A proactive attitude, and an enthusiastic approach
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Skills
Claims AdministrationCompliance ProceduresCustomer CommunicationData Subject Access RequestsIT SystemsLiteracyNumeracyRecord Keeping
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