Administrative Assistant, Office of Student Accounts

QUALIFICATIONS:

Education, Experience and Training:

• Minimum2 years related experience including customer service and high-level administrative or office management experience required.

• Experience in higher education setting preferred.

Knowledge, Skills, Ability:

• Knowledge of office administration procedures

• Attention to detail and high level of accuracy

• Strong organizational skills

• Ability to multitask effectively

• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities

• Ability to work in a fast-paced environment

• Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology

• Competent to learn and utilize multiple information systems

• Strong interpersonal skills, cultural awareness, and ability to work effectively with internal and external customers

• Ability to appropriately handle confidential information

ESSENTIAL FUNCTIONS:

• Handles receptionist duties; greets the public and refers them to appropriate staff members when needed, answers phone, routes phone calls and takes messages when appropriate

• Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention

• Develops office procedures, gains approval from Director of Student Accounts and then implements those office procedures

• Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online

• Organizes and coordinates office operations

• Distributes mail when delivered, if necessary

• Scans and links all documents in ImageNow, with assistance of student worker(s)

• Assist with office mailings as needed

• Maintains office equipment and supplies

• Updates and maintains filing systems; ensures protection and security of files and records

• Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers

• Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software

• Document communications and account contacts using departmental software and scanning processes

• Represent Student Accounts at freshman orientations; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions

• Assist in other office functions as needed

ACCOUNTABILITY:

• Report directly to the Director of Student Accounts