Administrative Representative

Summary

Beryl Project Engineering is seeking a reliable, detail-oriented Administrative Representative to support our busy engineering and inspection office. This role focuses on answering calls, scheduling inspections, managing internal and external communication, and ensuring accurate data entry for our clients and internal teams. The ideal candidate excels in fast-paced environments while maintaining professionalism and strong organizational skills.

Responsibilities & Duties

Client Communication & Scheduling:

• Answer inbound phone calls promptly and professionally.
• Make outbound calls to schedule inspections or gather required information.
• Respond to client emails with accuracy and timely follow-up.
• Manage internal and external communication across departments and clients.
• Schedule inspections based on type, location, and inspector availability using company systems.
• Follow internal scripts and checklists to collect all required details.

Administrative Support:

• Enter inspection and client information accurately into internal systems.
• Download permits, research property records, and attach required documents.
• Assist with daily administrative duties, routing information, and digital file organization.
• Monitor communication channels to ensure tasks are completed.
• Support multiple departments with administrative tasks.

Documentation, Quality & Issue Resolution:

• Assist with preparing and reviewing reports, forms, or internal documentation.
• Maintain confidentiality of client and company information.
• Resolve issues when necessary, following company policies and procedures.
• Escalate concerns or unique situations when appropriate.

Additional Tasks:

• Adapt to new processes as the company grows.
• Perform other administrative duties assigned by management.

Education & Experience Requirements

• High school diploma or equivalent required.
• Minimum 3 years of administrative experience in a professional office environment.
• Experience in engineering, construction, real estate, or permitting is a plus.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Google Suite (Gmail, Drive, Sheets, Docs), Adobe, and general office software.
• Strong attention to detail, organization, and follow-through.