Administrator Customer Service

Administrator Customer Service

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state of the art student accommodation the heart of Portsmouth.

The Student Housing Company is part of the Global Student Accommodation and we are the first truly global leader in student accommodation. With over 25 years’ experience in creating and driving the sector.

As the admin assistant, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will also help to drive our summer business which will consist of short terms lets. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Key responsibilities include:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all of our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents
• Ensure Health & Safety policy and fire safety procedures are always adhered to

A bit about you;

You are someone that thrives in a busy environment where no two days are the same and. You will need to be able to juggle, multitask and keep your cool. There is a lot to do but you will have the support of an experienced team. Experience working in Student Accommodation or hotels will give you the edge.

If this sounds like the right fit for you, we would love to hear from you! Please send us your CV and we'll invite you in for a chat.