After-Sales Technical Support Engineer

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain.

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

Responsibilities

• Investigate and resolve Level 1 & Level 2 technical incidents related to automotive products and accessories.
• Provide timely and cost-effective technical support to ensure high customer satisfaction.
• Collaborate with L1, L2 and L3 support teams to diagnose and resolve complex technical issues.
• Analyze incidents, identify root causes and document implemented solutions.
• Escalate unresolved cases to Level 3 Support and track incidents through to closure.
• Support the creation of incident reports, dashboards and performance analyses.
• Maintain and continuously improve the technical knowledge base and solution repository.
• Contribute to process and service improvement initiatives to enhance support efficiency.

Qualifications

Bachelor's degree in Automotive, Mechanical, Electrical Engineering, Electronics or a related technical field.

Minimum 3 years of experience in Technical Support, Incident Management, After-Sales or a similar role.

Strong troubleshooting, problem-solving and technical investigation skills.

Knowledge of automotive systems, diagnostics and incident management; automotive industry experience is an advantage.

Experience with technical documentation, reporting and knowledge management.

Ability to learn quickly and work effectively in a dynamic, international environment.

Strong communication and cross-functional collaboration skills.

Advanced English (written and spoken) - French is considered an advantage.