Agent - Order Management

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

• Ensure smooth and timely process flow for shipments. 
• Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations. 
• Ensure accurate and timely data entry into our operating system. 
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. 
• Understand department process flow, constantly looking for areas of improved efficiency. 
• Overseas communications, timely responses to emails and requests (internal and external). 
• Utilize all technology tools available in the company to perform customer service and operations duties. 

Qualifications

• ​​​Fluent in English
• Good computer skills (Excel, Word, PowerPoint)
• Pro-active, strong organizational skills
• Understanding of ocean documentation process a plus
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Have completed any applicable probationary period.
• Must not currently be on a performance improvement plan, and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
• Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

• Application Closing: Jul. 31st, 2026