Agent/Investigator, Asset Protection (Vancouver, BC)

At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

This role is provides support at our stores in Vancouver, British Columbia.

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations5-10stores,as well as,implementation of shortage reduction programs in high shrink location(s)

• Provide in person and remote support to local store management to meet strategic asset protection objectives

• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service

• Routine monthly travel to Focus Stores.Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers

• Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols

• Commit to the highest degree of professionalism, integrity,and customer service

• Complete APand Physical Securityaudits on a routine basis.

• Complete specialprojects asassigned by Regional Manager of Asset Protection.

• Optimizeinventory accuracy through effective executionand managementof physical inventories, store transfermonitoringand OMNI compliance.

• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.

• Proactivelymonitorsystemsand conduct surveillance toidentifyand investigate associate dishonesty.

• Conductinternalinvestigations for inventory, cash loss, and violations of policy.

• Prepare case reports covering investigation and case details

• Manage initial investigative processes for all internal investigations within assigned alignment and theDistrictwhen applicable

• Serve as a liaison between store/APA investigations and certified market interviewers

• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts

• Conduct surveillance using CCTVandfloor techniques to apprehend and deter theftin accordance withcompany apprehension policies

• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations

• Represent company in court proceedings related to investigations

• Maintain an effective relationship withstore leaders, peer retailers,mallsecurityand local law enforcement partners

• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols

• Utilize analytics software to develop specific store loss prevention strategies

• Participate in corporate operational test programs to gaugeviabilityof program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions

• Responsible for ensuringaccurateexecution of Store Programs. Routinely provide relevant feedback to store leadersregardingoperational efficiency

• Effectivelyidentifyand implement solutions toeliminatestore margin erosion

• Support new stores through physical store visitation and pre-open audits to ensure smooth andtimelyopenings

What Do You NeedToBring?

• 4-year degree preferred

• 2 or more years of experience in Asset Protection, multi-location experience preferred

• Strong communicationand interpersonal skills

• Ability to evaluate circumstances and maketimelydecisions based on company apprehension guidelines

• Ability to work nights,eveningsand weekendsappropriate toretail business needs

• Must pass a comprehensive background investigation

• Must have a reliable means of transportation