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Binance

Posted 6 months ago

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AI Chatbot Product Manager

AsiaRemoteFull-time

AI Summary

Product manager for a CS bot management platform, responsible for planning, design, delivery, and promotion of features like knowledge base, chat flow, and ticket center, using data and AI to improve CS operations.

About this role

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

  • Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
  • Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
  • Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
  • Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

    • Requirements

  • Bachelor degree or above.
  • Must have product design experience in CS bot.
  • Have a good communication skills with multiple stakeholders.
  • Process strong data analysis and user insight skills.
  • Excellent problem solving and analytical skills.

    • Skills

    Analytical ThinkingCase SummarizationChat Flow DesignCorpus TrainingCross-Functional CollaborationCS Bot Or Conversational AIData AnalysisDocumentation And Requirements GatheringKnowledge Base ManagementKPI AnalysisProblem SolvingProduct DesignProject ManagementSOP DesignStakeholder ManagementUser Experience (UX) CollaborationUser Insights

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