Posted 6 days ago

AI Lead – HR Transformation

AtlantaHybridFull-time

AI Summary

Drives the integration of artificial intelligence across the HR transformation agenda, owning the HR AI roadmap and delivering AI-enabled initiatives such as copilots, chatbots, and workflow automation while ensuring governance, compliance, and ethical standards.

About this role

Job Description

Ready to take your careerglobal?

Make your mark with one of the biggest names in payments.At Global Payments, you help businesses grow by transforming how they accept and manage payments. As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HR AI roadmap, ensuring our systems, processes, and data foundations are designed to support AI-driven capabilities (including AI agents), while maintaining strong governance, compliance, and ethical standards.

As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embed AI into core HR services and future-proof our operating model.

WhatYou’llOwn

AI Strategy & Roadmap

Define and own the HR AI roadmap aligned to broader business and HR strategy
Identify, prioritize, and build business cases for AI use cases (e.g. employee self-service, recruitment, workforce analytics, case management)
Translate emerging AI capabilities into practical HR applications

Delivery & Implementation

Drive the end-to-end delivery of HR AI initiatives (from concept through to deployment and scaling)
Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) are AI-ready
Oversee implementation of AI-enabled tools such as copilots, chatbots, and workflow automation

AI-Ready HR Architecture

Ensure HR data, processes, and systems are structured to support AI and automation
Define requirements for data quality, taxonomy, and knowledge management to enable AI agents
Work closely with the enterprise AI team and data teams on integration and scalability

Governance, Risk & Compliance

Establish and maintain AI governance frameworks within HR
Ensure compliance with data privacy, employment law, and AI regulations
Implement ethical AI principles, including bias mitigation and transparency
Partner with Legal, Risk, and InfoSec on AI controls and policies

Change & Adoption

Drive adoption of AI solutions across HR teams and end users
Support change management, training, and communications
Build AI capability within HR (upskilling, guidance, best practices)

Continuous Improvement & Innovation

Track performance and ROI of AI initiatives
Stay current on AI trends and assess relevance to HR
Continuously evolve the HR AI strategy based on outcomes and new technologies

What You Bring

Relevant experience or Bachelor's degree in Information Technology or related field
Minimum of 8 years of experience in AI, emerging technology, and risk & compliance.
Proven track record in developing and implementing AI
Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives.
Hybrid position (minimum of 3 days a week onsite), based at one of our East Coast Offices, Atlanta, GA, Columbus, GA, Jefferson, IN, Cincinnati OH or Charlotte, NC.

About the team

Our inclusive and global team wins together every day.We'reproud to have the best minds in the industry, who you can learn from as your career grows. its unmatched! Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer

Globalpayersthink like a client, act like an owner, and win as one team.We'recurious and innovative - always finding a better way to deliver impact. We empower each other to makedecisions,andit'sour passion that drives excellence in everything we set out to do.

Ourperks- whatwe’llbring for you

We knowit’sbigger than just your career.It’syour life and your world.That’swhy we offer global benefits and programs to support you at every stage.Here’sa taste of what you can expect.

Opportunities to grow your skills and build your career within a global business

Access to learning, development and on-the-job experiences that expand yourexpertise

A supportive, inclusive team environment where your ideas and input matter

Time to give back through community and charity initiatives

A global employeeassistanceprogram to support your wellbeing

Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

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EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Skills

AI AgentsAI GovernanceAI RegulationsAI StrategyBias MitigationCase ManagementChange ManagementChatbotsCopilotsData PrivacyData QualityEmployment LawEnterprise AI IntegrationEthical AIHCMHR SystemsKnowledge ManagementKnowledge SystemsTaxonomyWorkflow Automation