AI Operations Executive (Overnight Shift)

We are looking for someone to join our **Operations team ** who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their ** customer service** skills, and, techniques to build ** artificial intelligence assistants for our clients **.

In this role you will:

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

Requirements

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to dynamic and changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!