Airtime Services Agent - (Multiple Positions)

Overview

REMOTE work!

Customer Service Agents provide professional, courteous, and high quality customer service by accurately processing customer activation and change requests to subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers with upgrade opportunities, and other general customer service duties.

Salary Offer: Php 20,000.00 with additional Php 4k upon regularization plus other allowances & benefits.

Responsibilities

• Consistently provide excellent customer service that exceeds customer expectations that promotes customer retention.
• Learn, understand, retain and demonstrate product/process knowledge.
• Answers customer phone calls and written electronic correspondence from current and potential customers and responds to service requests (activations, plan changes, terminations, etc.), billing inquires, and general customer service / account requests.
• Provide recommendations to potential and existing customers with available service offerings to include upgrade opportunities.
• Provision customer KVH systems via online systems/databases and based on internal processes, including written correspondence regarding activation confirmation information.
• Closely follow established department work instructions to maintain order and account accuracy.
• Assist in maintaining data integrity with participation in data management audits and reconciliations.
• Exceed Airtime Services established quality and service metrics.

Qualifications

• Fluent in verbal and written English
• Flexibility to work varying and changing shiftsAssociates degree or higher preferred
• At least 2 years Customer Service and/or Data Entry Experience handling international account.
• Strong, professional customer support skills, including strong verbal and written communication skills
• Organized and detail oriented
• Proficient in Microsoft Office suite
• Adaptable to process, policy, and other changes as part of a dynamic environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected status and will not be discriminated against on the basis of disability.