Alameda Assistant Operations Manager

Assistant Operations Manager

Position Overview

The Assistant Operations Manager (AOM) plays a vital leadership role in directing daily transportation operations to ensure the safe, punctual, and high-quality transport of all program participants. Reporting directly to the Operations Manager, the AOM oversees driver performance, monitors fleet dispatch, and supports regulatory compliance while fostering a compassionate service environment. This position requires hands-on leadership, strong logistics capabilities, and a minimum of one year of experience working with elderly individuals.

Work Location: Field Operations – Alameda (Occasional overnight travel required)

Key Tasks and Responsibilities

1. Team Leadership & Staff Management

• Support the Operations Manager in conducting annual and periodic driver performance evaluations.
• Provide continuous coaching, oversee driver field protocols, and assist in managing personnel issues or corrective action documentation.
• Promote high standards of safety, professional conduct, and patient-centered service across the driver team.

2. Dispatch & Logistics Coordination

• Collaborate with the Transportation Coordinator to review daily route schedules for maximum efficiency and coverage.
• Monitor real-time transit status, route adjustments, and schedule adherence to ensure timely arrivals and departures.

3. Participant & Stakeholder Engagement

• Represent the transportation department in required PACE interdisciplinary team (IDT) meetings, staff briefings, and quality improvement committees.
• Build strong, professional relationships with participants, families, healthcare providers, and senior center administrators.
• Promptly investigate and resolve participant grievances, conducting service recovery calls as appropriate to maintain high service satisfaction.

4. Fleet Operations & Compliance Management

• Assist in maintaining an operational fleet of lift-equipped vans, ADA-accessible minibuses, and ambulatory vehicles.
• Ensure precise management of transportation logs, fuel card tracking, preventative maintenance schedules, and mileage records.
• Uphold strict organizational policies, safety standards, and state/federal regulatory guidelines.
• Assist in organizing quarterly driver safety training sessions and facilitate necessary retraining programs.
• Oversee accurate, timely data entry within the FileMaker management system.

5. Operational Support & Emergency Response

• Serve as a back-up driver during peak service demand, emergency coverage needs, or staffing shortages.
• Support process-improvement initiatives and contribute to strategic operational goals assigned by leadership.
  
  

Qualifications

Education & Training

• High school diploma required, college degree preferred.
• Valid state driver's license or commercial driver's license.

Knowledge and Experience:

• Able to speak conversational English & Spanish (preferred).
• One year of experience working with the elderly (required).
• Experience in senior care or a related human services industry.
• Extensive knowledge of city streets, neighborhoods, and traffic patterns.
• Experience in vehicle scheduling and dispatching is a plus.
• Previous supervisory or management experience preferred.

Core Competencies

• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them to completion in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

• Must be able to work weekends, holidays, and any shift as necessary.
• Work hours: to be discussed, driver shifts vary (occasional need for after-hour calls).
• Might be required to drive vehicles as needed.
• Must be able to travel out of town with overnight when necessary.

Physical Requirements