Allocations Coordinator - NAM

Department: Merchandise Planning & Allocations

Reports to: Manager, Allocations

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

As an Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Brand Store and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Merchandise Planning & Allocation team is a cross functional group whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product, at the right quantity, in the right place, at the right time.

Acquiring a broad knowledge of order book management processes across all customer groups

Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required

Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements

Acting as the hub for communication between the retail store teams, wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned

Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors

Supporting various departmental initiatives, including providing mentorship to new allocations team members

Identifying issues and gaps in process and supporting the team to help find resolutions

Supporting the weekly replenishment process and store supply ordering process for your assigned doors

Constantly seeking opportunities to improve processes or better support sales and sell-through

You may be required to travel occasionally for store visits

Acquiring a working knowledge of Arc’teryx products and technologies

Supporting the team with additional tasks as required to help achieve company objectives

Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc’teryx supply chain

Assisting in driving sales initiatives and programs

Identifying and highlighting any concerns in inventory levels as soon as discovered and investigating into options to solve the problem

Helping to identify regional shortages and overages for the Open To Buy process

Creating stock transfer orders according to seasonal product flow plans and managing them through to delivery at your assigned Brand Stores and Factory Outlets

Liaising with the warehouse, stores and merchandising teams to help coordinate smooth integration of replenishment and seasonal product drops

You have 1+ year in a Customer Service, Retail Management, or Allocations role

You have highly effective verbal and written communication skills

You are proactive and comfortable communicating with customers via phone and email

You have strong organizational, interpersonal, and problem-solving skills

You demonstrate attention to detail, including accurate data entry skills

You are proficient in Microsoft Office, particularly Microsoft Excel

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You seek the best (sometimes not the easiest) solutions with unwavering commitment

Your passion for your work is paralleled by your passion for getting outside and living it