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Lirvana Labs

Posted 4 months ago

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APAC Admin Officer

Hong KongOn-siteFull-time

AI Summary

Acts as the APAC Admin Officer and backbone of the Hong Kong office, handling administrative operations, after‑sales support, HR/IT support, and funding/product development assistance.

About this role

About Us:
We are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong.

Position:
As the APAC Admin Officer, you will be the backbone of our Hong Kong office (APAC headquarters), ensuring smooth and efficient operations across various domains including HR, finance, after sales and logistics support. You will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology.

Key Responsibilities


  • Administrative & Office Management:
  • Act as the primary point of contact for internal team queries and administrative support.
  • Manage office facilities, supplies, and vendor coordination.
  • Prepare and maintain regular reports (expenses, budgets, sales records).
  • Coordinate travel arrangements and logistics for the team.
  • After sales Support:
  • Handle major after-sales follow-ups, including customer reports and feedback.
  • Maintain marketing materials and ensure they are up-to-date.
  • Conduct application bug checks and assist in backend portal maintenance.
  • Support customer success initiatives by tracking post-sales issues.
  • HR & IT Support:
  • Assist in staff onboarding, transfers, and offboarding processes.
  • Liaise with the team for employee setup (emails, access, equipment).
  • Funding & Project Assistance:
  • Prepare, submit, and follow up on funding applications.
  • Generate reports for grant/funding compliance.
  • Product Development Support:
  • Provide administrative, clerical, and translation support during product development.
  • Assist in crisis management by coordinating communication and documentation.
  • Ad-Hoc Support:
  • Assist with ad-hoc projects, tasks, and initiatives as required by management.

    • Qualifications

  • Study n Business Administration, Education, Marketing, or a related field.
  • 1-2 years of experience in a Sales / Marketing role
  • Excellent written and verbal communication skills in both Mandarin and English
  • Ability to work independently and in a collaborative environment

    • Skills

    After-sales SupportCRMCustomer SupportMS OfficeOnboardingReport GenerationTranslation SupportVendor Coordination

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