Posted 4 months ago

Sales, Operations & Customer Success Manager

Hong KongOn-siteFull-time

AI Summary

Sales, Operations & Customer Success Manager at an ed-tech start-up’s Hong Kong office, driving prospect journey strategy, pipeline nurturing, CRM oversight, event execution, and cross-functional collaboration to convert leads into long-term school partnerships.

About this role

About Us:

We are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong.

Position:

You will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology.

Key Responsibilities

Develop and Execute the customer on broad Journey Strategy

Develop and implement effective strategies to guide prospective school administrators through the discovery and adoption process, ensuring alignment with Lirvana Labs' mission to revolutionize child learning.

Lead the team in providing a supportive, informative, and positive experience from initial inquiry through to a successful pilot program and long-term partnership.

Manage all prospect and partner communications to ensure they are timely (within 24 hours), high-quality, and reflect our warm, enthusiastic, and expert brand voice.

Oversee the prospect pipeline, ensuring the team effectively nurtures leads, demonstrates the value of our evidence-based approach, and guides families/schools toward a confident decision.

Drive conversion by coaching the team to articulate our product's benefits, address specific educational concerns, and highlight the long-term developmental impact for children.

Actively participate in key stages of the family and school journey—from initial demos and trial support to pilot program kick-offs—providing timely and constructive feedback to the team.

Coordinate and schedule product demonstrations and needs-assessment calls for prospective school partners.

Oversee data capture and relationship management through our CRM, ensuring the team adheres to all data privacy and management protocols.

Analyze key metrics including demo attendance, trial-to-pilot conversion rates, and customer satisfaction to identify trends and target growth opportunities.

Proactively manage the renewal process and nurture relationships to minimize churn, addressing any concerns with empathy and a solutions-oriented approach.

Manage Educational and Partnership Events

Develop and implement a calendar of high-value virtual and in-person events (e.g., webinars on, school administrator roundtables, parent Q&As) designed to educate prospects and fuel the pipeline.

Lead the end-to-end execution of events, ensuring they are engaging, informative, and seamlessly managed to strengthen our community and brand authority.

Foster Cross-Functional Collaboration

Work closely with Product, Design, and Engineering teams to relay customer feedback, ensure product messaging is accurate and compelling, and align on shared goals for customer acquisition and success.