Posted 3 months ago
Application Dynamics
AI Summary
Leads end-to-end resolution of critical incidents in a consulting/support role, driving fixes across calls, bridges, vendors, and customers while managing stakeholder communication and participating in incident management processes.
About this role
Application Dynamics
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description:-
- At least 9 years of experience in technology consulting, enterprise architecture
- Should have knowledge on various Application dynamics product.
- At Least 7 Years of experience working with Dynatrace, Nagios, Splunk tools.
- Should be excellent communication skills, Presentation skills, Stakeholder management skills.
- He/she should require to own end to end Major/critical Incidents and drive it’s resolution over call/bridge along with SME, Vendors and customer to quickly restore the service.
- Should be able to participate in incidents management meeting, handle the crisp customer communication over email/call, should be able to update status to customer leadership team.
- Financial Domain Knowledge
- Exceptional communications capabilities, giving presentations, and speaking publicly. Must be approachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technology focused environment. Possess strong analytical and troubleshooting skills.
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel
- Ability to Connect and manage client
Qualifications
Basic Qualifications :-
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
Note:-
This is aFull-Time & Permanent job opportunityfor you.
OnlyUS Citizen,Green Card Holder,GC-EAD,H4-EAD & L2-EADcan apply.
NoOPT-EAD, H1B & TN candidatesplease.
Please mention yourVisa Statusin youremailorresume.
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.