Application support engineer (IVR) - FT perm job
AI Summary
Application support engineer providing support, configuration, installation, and maintenance for IVR and call routing systems, troubleshooting issues across voice portal and CTI platforms.
About this role
Application support engineer (IVR) - FT perm job
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
Application Support, Configurations, installation and Engineering
Application Support and maintenance and troubleshooting of IVR applications, Voice Portal System, CTI Routing and Call Recording systems.
Qualifications
• 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications.
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Maintenance and troubleshooting the Avaya and Genesys Call Routing system
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills.
Additional Information
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.